How Do I File a Complaint Against Avianca?

If you are going to travel with Avianca, then you will bag a satisfying experience. But as a passenger, you must be ready to combat any unexpected situation during your travel journey. Suppose your baggage has not arrived at the Airport even after two hours. Not only this, if you have faced any inconvenience from booking to landing, you can file a complaint against Aviancan services. Get to know all the methods of reporting about such an exasperating situation in the subsequent portion of the article.

Methods to File a Complaint Against Avianca

If you have faced any disruption in booking, baggage, delay, airport services, in-flight services, or others, then you can file a complaint to the Avianca customer service team. The ways are as follows:

Make a Phone Call

You should make a phone call to Avianca's complaint number, which is 1 (800) 284-2622. Dial this number on your device and connect the call. You need to convey the disturbing event to the executive of the customer service team. But to get to talk with such a live executive, you need to follow the IVR instructions given here for your reference.

  • Press 1 to make new reservations.
  • Press 2 to know the flight status
  • Press 3 to make flight changes
  • Or press # if you want to talk to one of the live Avianca representatives.

Live Chat session

Besides making a call at Avianca's phone number, you can report the inconvenience through live chat. The live virtual agent will converse in this regard. You can explain the issue that you are facing or have faced. Your point will be taken into account, and suitable action will be accepted. Follow the steps to avail live chat

  • Go to the official site of Avianca
  • Reach Help and contact page
  • Here in the right below the corner, a chat option is given; click on it
  • The chat box opens where you can write to file a complaint.
  • Hit the send button
  • The live virtual agent will respond to you immediately.
  • You can continue the chat further to reach the culmination.

Feedback form

You are also advised to fill out the feedback form, which has been formulated by the airline so that the customers can leave their reviews. Through it, you can report the inconvenience you have been through. Put in your flight details and elaborate on the situation in writing. Submit the form. You will get the response shortly.

Complaining Through Email

Sending an Email at is another reliable and comprehensive way to report a frustrating event you experienced in your travel journey with Avianca. If you have evidence or other files that you think may support your claim, attach them with the email. Once they receive the email, they will revert an email to you. Moreover, you may receive a callback if the matter seems to be of great significance.

Social Media

These platforms are not only for the promotion of airlines. You can send direct messages to the official account of Avianca on Facebook, Instagram, and Twitter. Your complaint will be registered and processed.


To know more in this regard, the customers are suggested to go through the official website of Avianca or contact the Avianca customer service phone number. If you still have any questions, you can simply comment down your concern in the comment box below. I believe this information will suit you to get the best alternative solution.

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