How Do I Complain to KLM?

Suppose you have recently traveled to any destination via KLM and are not satisfied with your traveling experience. In that case, you can complain to KLM using any of the below-mentioned approaches. 

Complaint to KLM via Online procedure

If any customer wants to register their problem with the airline but is unaware of the procedure and wants to know “How do I make a formal complaint to KLM?” then they can fill out the complaint form by following the given instructions carefully:

  • Visit the official KLM airlines website and choose your language.
  • Now to proceed ahead, you need to login into your KLM account.
  • Scroll to the bottom of the page & click on the “contact us” option.
  • Click on the refunds, complaints, and suggestions link to file a complaint.
  • Next, tap on “I want to make a complaint.
  • Click on the complaint form link, and enter all the mandatory fields as the form loads.
  • Also, you can insert your message in the space provided and attach the verifying documents to support your complaint.
  • Finally, press the submit button after reviewing the fields to end the procedure.

Complaint to KLM via offline procedure: If you do not wish to follow the procedure mentioned above, then you can use this alternative to file a complaint. You can get hold of KLM customer care services to complain about the airline services by using the following methods options:

Via phone number: This is the first alternative to get in touch with customer care services to get your problem heard and resolved. For this, people need to use the official phone number: 1 (800) 618-0104, according to their respective countries. As the phone call gets connected to the automated voice, they need to select one of the alternatives from the IVR menu to get associated with the customer care representative. If you come across a busy phone network after dialing the KLM complaints phone number, you can even request a callback.

Via live chat: If any person cannot get connected via the phone option, they can connect using a live chat alternative to file a complaint against the airline. For this following steps must be followed sequentially:

  • First of all, visit the official KLM airlines website.
  • After logging in to your account, click on the “contact us” section.
  • You will see the chat icon at the extreme bottom of the page. Tap on the option.
  • Type your issue in the chat box space when the chat window opens.
  • Finally, hit the arrow icon to send the message. 
  • Soon you will be assisted by a customer care representative; you can mention your issue or, if required, request a callback.

Via social media: This is the best option for filing a complaint. You can write your problem and post it on the social media platform. If you wish to get a response soon, then you can send them a personal message on the  social media platforms.

Conclusion: So by reading the information above, you must be clear about how to complain to KLM. If you still have questions or need additional information, speak to the KLM representative directly by calling the helpline number  to get the best solutions. I believe this article helps you to get the best solution.

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