How do I Complain to Aegean Airlines?

Aegean Airlines is a Greek airline that is a part of the Star Alliance and assures the best possible benefits. Aegean Airlines helps you book the cheapest of flights. You can choose to complain about any issue raised at your end to the airlines via various modes and get help from them. After submitting any problem, you receive an Aegean Airlines complaint number for future reference. Also, Aegean Airlines has a particular set of conditions by which a passenger abides. The below-given information is all that you should be aware of before going ahead to raise a complaint. 

Aegean Airlines General Conditions to be Followed

  • Complaints can be made through any contact medium and should be treated seriously. 
  • The complaint will be solved within a maximum of 10 working days. 
  • The airlines shall be fair to passengers and the company while dealing with any raised issue. 
  • Any employee involved in the complaint shall not be a part of any submitted complaint's investigation team.  

Methods to Raise a Complaint

The different methods to raise a complaint are as follows:-

1. By Call

You can raise any issue at the Aegean Airlines customer service with the airlines via call. You can call on the phone number. Follow the following process to get it done. 

  • Browse the official website of Aegean airlines.
  • On the homepage, select the "Help & Contact" option. 
  • Scroll down to the contact number section and dial the number +1-833-732-8158.
  • Follow the IVR instructions. 
  • Press 1 for language
  • Press 2 for managing to book. 
  • Press 3 for unique benefits. 
  • Press 9 for payment-related issues.
  • Press 0 to talk to a representative. 
  • Click on 0 and hold online for a while. 
  • A representative will get connected to talk to you for your help.

2. Through Online Chat Service

Are you skittish to talk to a person at the customer service end? Chat service is the best option in this case. Apart from searching the Aegean Airlines phone number, you can get on to the "Help & Contacts" from the official website. Go to the Suggest section and click on it. A chat box will appear on the down-right corner of the page. Click on it. At first, you will get a set of auto-generated messages. Reply accordingly and connect to an agent to raise your complaint.  

3. Through Contact or Complaint Form

  • Firstly, log in to your registered account. 
  • Go to the "Help & Contact" section. 
  • Scroll down the redirected page and click on the Email & Contact/Complaint form. 
  • Fill in your contact and Travel details, and describe your complaint in the message box available. 
  • Attach any document, if required. 
  • Then Click on Submit. 
  • You will receive a complaint number via SMS and Email for future reference. 

4. Via Email

You can choose to write a letter to Aegean Airlines to raise any complaint at their official email address Please provide appropriate documents supporting the protest. Also, add in your contact details for the airlines to get in touch with you. 

5. Social Media Platforms

Aegean airlines receive complaints through social media platforms as well. You can reach the different social media sites with which the airlines are connected and raise your objection. If you make a complaint via social media, the airlines have the policy to resolve it within two working days. Aegean airlines' various social media handles are Facebook, Instagram, Twitter, etc. 

Aegean airlines have a 24/7 complaint receiving system. Please go through the given process to make one and get it solved within the fastest possible time. 

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